Contact Support

Get help from the Et'al support team.

Need help? Our support team is here to assist you. Choose the best way to reach us based on your needs.

Support Options

In-App Support

The fastest way to get help:

1. Click the Help icon (?) in the bottom-right corner
2. Search our knowledge base
3. Click Contact Support to start a conversation
4. Our team typically responds within a few hours

Email Support

Send us an email at:

support@etalcrm.com

When emailing, please include:

• Your account email address
• A detailed description of the issue
• Steps to reproduce the problem
• Screenshots if applicable
• Your browser/device information

Phone Support

Available for Business and Enterprise plans:

Live Chat

Available during business hours:

1. Visit our website
2. Click the chat icon in the bottom-right corner
3. Start a conversation with our team

Response Times

Our support SLAs:

Before Contacting Support

To help us resolve your issue faster:

What to Include

Help us help you faster by including:

For Bug Reports

1. What you were trying to do
2. What you expected to happen
3. What actually happened
4. Steps to reproduce the issue
5. Browser/device information
6. Screenshots or screen recordings

For Feature Requests

1. Description of the feature
2. Why you need this feature
3. How you would use it
4. Any workarounds you're currently using

For Billing Questions

1. Your account email
2. The billing issue or question
3. Relevant invoice numbers (if applicable)

Community Resources

Connect with other users:

Community Forum

Join our community at community.etalcrm.com:

• Ask questions
• Share tips and tricks
• Vote on feature requests
• Connect with power users

Social Media

Follow us for updates and tips:

• Twitter/X: @etalcrm
• LinkedIn: Et'al
• YouTube: Et'al

Feedback

We love hearing from you:

Feature Requests

Submit feature requests:

1. Go to Help > Feature Request
2. Describe the feature you'd like
3. Vote on existing requests

Bug Reports

Report bugs:

1. Go to Help > Report a Bug
2. Describe the issue
3. Attach screenshots

General Feedback

Share your thoughts:

• Email: feedback@etalcrm.com
• Use the in-app feedback form

Emergency Support

For critical issues affecting your business operations:

Enterprise customers: Call our 24/7 emergency line at +1 (800) 555-HELP

Other customers: Mark your support ticket as "Urgent" and include "CRITICAL" in the subject line.

Critical issues include:

• Complete service outage
• Data security concerns
• Payment processing failures

Support Resources