Frequently Asked Questions

Find answers to common questions about Et'al.

Find answers to the most commonly asked questions about Et'al.

Account & Billing

How do I create an account?

Visit etalcrm.com/signup and follow the registration process. You can sign up with email or use Google/Microsoft single sign-on. See our sign up guide for detailed steps.

Can I change my email address?

Yes, you can change your email address in Settings > Account > Email. You'll need to verify the new email address before the change takes effect.

How do I cancel my subscription?

To cancel:

1. Go to Settings > Billing
2. Click Manage Subscription
3. Select Cancel Subscription
4. Confirm cancellation

Your access continues until the end of the current billing period.

What payment methods do you accept?

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Bank transfers (annual plans only)

Can I get a refund?

We offer a 30-day money-back guarantee for new subscriptions. Contact support@etalcrm.com for refund requests.

Features & Functionality

Is there a mobile app?

Yes! We have native apps for both iOS and Android. Download from the App Store or Google Play. See our mobile app guide.

Can I work offline?

Yes, the mobile app supports offline mode. You can view cached data and make changes that sync when you're back online. See offline mode for details.

How many users can I have?

Can I import data from other tools?

Yes, we support importing from:

• CSV/Excel files
• Trello
• Asana
• Monday.com
• Notion

Go to Settings > Import Data to get started.

Is my data backed up?

Yes, we perform:

• Continuous backups - Real-time replication
• Daily snapshots - Point-in-time recovery
• Geographic redundancy - Data stored in multiple regions

Security & Privacy

Is my data secure?

Absolutely. We implement:

• 256-bit AES encryption at rest
• TLS 1.3 encryption in transit
• SOC 2 Type II compliance
• Regular security audits
• Bug bounty program

Do you offer two-factor authentication?

Yes, we support:

• Authenticator apps (Google Authenticator, Authy)
• SMS codes (backup option)
• Hardware security keys (FIDO2/WebAuthn)

Enable 2FA in Settings > Security > Two-Factor Authentication.

Can I delete my data?

Yes, you have full control:

• Delete individual records anytime
• Export all your data in Settings > Data Export
• Request complete account deletion via support

Who can see my data?

Only users you explicitly grant access to:

• Admin - Full access to workspace
• Member - Access to assigned projects
• Viewer - Read-only access

Support staff only access data when you open a ticket and grant permission.

Where is my data stored?

We use enterprise-grade cloud infrastructure:

• Primary: AWS US-East
• Backup: AWS US-West
• EU customers: AWS EU-Frankfurt (GDPR compliant)

Integrations

What integrations are available?

We integrate with:

Do you have an API?

Yes, we offer a comprehensive REST API. Documentation is available at api.etalcrm.com/docs. API access is included in Professional and Enterprise plans.

Can I build custom integrations?

Yes, with our API you can:

• Create custom integrations
• Build workflows with Zapier/Make
• Develop internal tools
• Connect with your existing systems

Technical

What browsers are supported?

We support all modern browsers:

• Chrome 90+
• Firefox 90+
• Safari 14+
• Edge 90+

Why is the app running slowly?

Try these steps:

1. Clear browser cache
2. Disable browser extensions
3. Check your internet connection
4. Try a different browser
5. Contact support if issues persist

How do I report a bug?

1. Go to Help > Report a Bug
2. Describe the issue and steps to reproduce
3. Attach screenshots if helpful
4. Submit the report

Or email bugs@etalcrm.com.

Still have questions?

• Check our troubleshooting guide
• Contact our support team
• Join our community forum